Shipping policy
Shipping & Delivery Policy
At 7 Millions, we’re committed to delivering your order safely and efficiently. Here’s everything you need to know:
Processing Times
- Please allow 1–3 business days for your order to be processed.
- Orders placed over the weekend will be fulfilled starting Monday or Tuesday, depending on order volumes.
Shipping Details
- Once your order is shipped, you’ll receive a confirmation email with tracking information. Please note that couriers may take a few days to update tracking details.
- Flat Rate Shipping: $7.77 AUD (6–12 days).
- Free Shipping: Orders over $150 AUD qualify for free shipping.
- External factors like weather, courier delays, weekends, or holidays may impact delivery times, but we’ll do our best to keep things on track.
Important Note
- Double-check your shipping address to ensure accuracy. We cannot take responsibility for delays or issues caused by incorrect addresses.
- If you face any problems, our team is here to assist.
Failed Delivery
We understand how frustrating a failed delivery can be, and we’re here to help:
- Re-Delivery: Depending on courier policies, we’ll coordinate re-delivery if possible.
- Additional Fees: If the failed delivery is due to incorrect address details or unavailability, courier fees for re-delivery may apply.
- Avoiding Issues: Please ensure your delivery details are accurate and that someone is available to receive the package on the estimated delivery day.
Need Help?
If you experience any delivery issues, please reach out to us at wecare@7millions.com.au. We’ll work closely with you to resolve the situation as quickly as possible.
Thank you for trusting us with your order! We’ll do everything we can to make sure it gets to you safe and sound.